Terms and Conditions
Limitation of Warranty: Duwayne's Greenhouse, Inc.(DGI) warrants to purchaser that our products shall conform to their descriptions and that plant material will be viable when received. There are no warranties, expressed or implied, which extend beyond those set forth above, and there is no warranty of marketability. Purchaser shall be limited to the amount of the purchase price of any DGI product on which claim is made as its exclusive remedy for breach of warranty expressed herein or for negligence. Under no circumstances shall DGI be liable to purchaser or any other person for consequential or incidental damages.
Back Orders: Due to the nature of our business, occasional back orders will occur. It is difficult to inform the broker or customer prior to shipping when a backorder situation occurs. However, when time allows, every effort will be made to contact the broker and/or customer of these changes and backorders prior to shipping.
Returns: Due to the clean stock protocol, no plants will be accepted for return.
Cancellations: Cancellations will not be honored once production has begun (7 weeks).
Changes: No changes will be accepted within 7 weeks of ship date unless the changes are additions, which will be accepted up to the Monday before ship week, depending on availability.
Substitutions: DGI may have to substitute varieties on an order from time to time. Every effort will be made to substitute a variety of similar color and habit. “Variety not ordered" or “unsuitable sub” will not be accepted as a reason to refuse to pay for the product unless “no substitutions” is clearly stated on the original purchase order.
Claims: If product arrives damaged, with insufficient numbers, with incorrect varieties, or in an unacceptable condition, DGI requires that you submit a report detailing the problem within 48 hours of delivery. This will help in shipping replacements in a timely manner. Documentation of damage/condition must be verified by pictures of all product considered damaged or unacceptable. Plants should be kept for possible inspection. Failure to present verification may delay or reduce the issuance of the claim. Digital photos can be e-mailed directly to jeff@duwaynes.com. If there is visible damage to the exterior of the box, or the delivery has been delayed beyond the "guaranteed" day of delivery, please make note on the delivery receipt and notify the broker of sale or DGI. DGI will not honor claims without physical signature at time of delivery. (“Signature on file” will not be accepted.) FedEx may not honor a claim if exterior damage is not noted at the time of delivery. DGI will assume responsibility for damagedue to weather-related conditions unless the broker or the customer demands delivery againstDGI’s recommendations.
Customer Pick-Ups, Grower Truck and Commercial Carriers
Customer Pick-ups: Productsare available Monday thru Friday from 8:30 a.m. until 4:30 p.m. from January through April. Supplier will call to schedule an available date and time for pick-up.
Grower Truck: Delivery is available from January through April to the following areas: Michigan, Northern Ohio, Northeast Illinois (Chicago area), and Northern Indiana. Check the Freight Rate and Scheduling sheet for the weeks available. For other areas please call 616/669-0552 for arrangement of delivery dates.
Commercial Freight: Products will be shipped on Monday, Tuesday or Wednesday. of each week, weather permitting. The street name and telephone number of the customer is required on all deliveries. Shipping is available from Fed Ex. All above shipping methods are at the risk of the customer. Rates are subject to change without notice due the fuel prices.